Groupthink: Enhance the group discussion process to minimize conflict

Groupthink is mode of thinking that is exhibited by group members. In a large organization many peoples need to work together for the same goal. Groupthink occurs when group members makes faulty decision because of the lack of clear ideas and the cultural differences of group members and ideology.

Causes of groupthink:
Groupthink is likely to happen in a highly cohesive group where members are working on similar background. In a cohesive group cultural difference among group members, poor communication skills may lead conflict in the decision-making task. Groups naturally look for consensus and will often come up with a false consensus, even when individual members disagree.


Symptoms of groupthink:
According to Dr. Irving Janis Groupthink concept there are eight symptoms that are indicative of groupthink:
Illusions of invulnerability - creating excessive optimism that encourage taking extreme risk.
Rationalization – no reconsideration of group's assumptions.
Beliefs in morality - members ignore the consequences of their actions.
Stereotyping – avoid suggestion from those who are against to the group that may lead conflict in future.
Direct pressure - members are strictly asked not to make arguments against the groups view.
Self-censorship - ideas that deviate from the apparent group consensus are not expressed.
Illusions of unanimity - among group members, silence are viewed as agreement.
Mindguards — self-appointed members shield the group from problematic information.
When these symptoms exist in a group during group decision process, there is chances of happening groupthink.

Tips to prevent groupthink:
Followings are the probable ways to prevent groupthink
Leaders should assign a role to each member encourage everyone to be a critical evaluator
Do not have the leader state a preference upfront
Set up independent groups for the same work platform.
Discuss the group’s ideas with others outside the group
Invite others into the group to bring fresh ideas
Appoint a Devil’s advocate

Apply these entire factors to avoid groupthink and encourage group members to discuss possible solution to group decision.